How-To

“A 2012 analysis by Women’s Voices for the Earth found reproductive toxins such as toluene, phthalates and carcinogens like 1,4-dioxane and chloroform in popular cleaning products for clothes.” –Green America

We are proudly a certified Green Business; one who cares for our workers, protects our customers, and works toward improving our community. For more information on how we are making a difference view Encore Cares.

Yes, as a courtesy, if you purchased the dress from Encore Ballroom Couture, the spa rejuvenation will be $195.

Our normal turnaround time is 2-3 weeks, depending on availability of supplies.

Yes, we do provide rush processing for a fee of $75.  We will process and ship your dress within one week. Certain dresses with specialty embellishments that need to be ordered may require more time, but you will be contacted if we feel that is the case.  Our services require a minimum of four days for processing.  You are able to select your preferred delivery method, including overnight shipping.

We use FedEx as our shipping company of choice, and they do not deliver to P.O. Boxes. The package will arrive same day, or within 1-7 business days, per your request. It will be delivered with direct signature required, so please provide an address you can be reached at during business hours. The shipping cost will be charged to the credit card or FedEx account number you provide on your Reservation. If charging the shipping cost, please note it will show on your credit card statement as a separate charge. We will email your shipping invoice and tracking number to you once the package has shipped.

That is not a problem.  We evaluate each portion of your dress prior to commencing the cleaning process.

Our Dress Spa Technicians evaluate your dress for cleaning and if any additional work might be necessary a cost sheet is prepared.  You will be contacted before any additional work is commenced or any orders for specialty embellishments are placed or sourced.

Yes, we would be happy to include your accompanying accessories in the cleaning process for your dress.

Checks (personal, bank, company, or cashier’s) are our preferred method of payment. Please make checks payable to Encore Ballroom Couture. We also accept Visa, Mastercard, and American Express credit cards. If you choose to pay by credit card, a %5 credit card processing fee will be added.

NOTE: We currently do not accept Discover or debit cards.

We are located in Northern Virginia within the United States.

Yes, we love our international clientele!