Dresses will be packaged individually within one box. We will email your tracking number once the package has shipped. Once you have tried the dresses on or rented them, please pack them as they came, fill out the enclosed form, tear off the label on top of the box, and replace it with the new one we have provided. You must use the shipping label we provide—it is prepaid through our FedEx account. If you need to ship using a different label, you must contact us first for authorization.
On the contract you may fill in your FedEx account number if you have one. If you do not, we will charge the credit card you have provided for both the sending and receiving shipments at one time and they will show as one combined charge on your credit card statement. You will receive a shipping invoice and receipt from us by way of USPS mail or email reflecting the total amount processed on your credit card, unless a FedEx account number is provided, in which case no shipping fees will be processed.
The price of the shipment depends on the following factors: dimensions of the box (height, width, and length), weight of shipment, distance to destination, and amount of time to destination. Once the package has been prepared, it can then be weighted and the cost will be determined at that point.
Dresses out for try-on must be mailed back within 48 hours of receiving them. All dress rentals are a five day rental only. On the sixth day, the dresses must be shipped back.
All shipping will be done through FedEx Express. Shipments will take 1-3 business days to be received depending on your selected delivery method. The package will be delivered with direct signature required, so please provide an address you can be reached at during business hours. Please note, FedEx does not deliver to PO Boxes. We will email you the tracking number once shipped. The return shipping method is FedEx Ground unless otherwise denoted by our Dress Studio.
FedEx Note: Our final pickup time Monday-Friday is 6 PM EST, and on Saturday our final pickup time is 1 PM EST. There are no routine FedEx pickup or delivery on Sundays. The earliest delivery option is before 8 AM Monday-Saturday. Saturday delivery costs extra but is available for FedEx First Overnight and FedEx Priority Overnight.
Encore Note: We need to receive your Try-On or Rental Contract no later than 4 PM EST Monday-Friday to guarantee same day processing. If your contract is received between 4 PM – 5 PM EST Monday-Friday, it may or may not process and ship out same day. All contracts received after 5 PM EST will be processed the next business day. This excludes all federal holidays and competitions we are a vendor at; please see our Vending Schedule for details.
How to Calculate Delivery: If your Try-On or Rental Contract is received before 4 PM EST on Thursday of a given week, FedEx Overnight shipping would deliver on Friday, FedEx 2 Day would deliver on Monday, FedEx Express Saver would deliver on Wednesday. Saturday and Sunday do not count as shipping days when calculating delivery dates.
Special Note: Red text denotes the most urgent shipping option for the carriers. We are thrilled to provide these same day services for your most urgent shipping needs!
