1) Dresses sent for try-on must be returned within 48 hrs of receiving them. Each day past the ship date a dress is not received, you will be charged $200 late fee per day, per dress for up to 7 days. After 7 days it will be treated as a purchase and you will not receive a refund of your try-on fee, or security deposit. We will also charge the 5% credit card processing fee to your security deposit/purchase. This will apply to each dress in the shipment.
2) If the dresses are lost or stolen while in your possession, it will be treated as a purchase. You will not receive your try-on fee or security deposit back. We will also charge the 5% credit card processing fee to your security deposit/purchase. This will apply to each dress in the shipment.
3) If the dress(es) have noticeable damage, and/or a large amount of stones missing after your try-on, you will be notified and held financially responsible for up to the full purchase price of the dress, which is listed on the website, for the cost of the repairs. If it is treated as a sale, you will also be charged the 5% credit card processing fee to the security deposit/purchase price of the dress.
If the dress(es) are determined to be damaged beyond repair, you forfeit your total security deposit, and try-on fee. We will also charge the 5% credit card processing fee to your security deposit/purchase. In this instance you will also be responsible for the shipping cost back to you.
If there is no purchase price listed, then you will be responsible for up to the full original retail price of the dress listed on the website. Assessment of the damage will be at the discretion of Encore Ballroom Couture.
4) You may NOT alter any dress you are trying on! If you do, it will be treated as a purchase. You will not receive your try-on fee or security deposit back. We will also charge the 5% credit card processing fee to your security deposit/purchase.
5) CAUTION: Wash your hands before touching the dresses! Please make sure your hands are free from makeup, gels, hairspray, food, lotions, and other oils that can stain the fabric of the dress. You must shower before putting the dress on so that sweat, perfumes, glitter, tanner, bronzer, makeup, deodorant, and lotions do not come off on the dress. Please do not spray any glitter, perfume, hairspray, other fragrances, or smoke around or while trying on the dress. It is requested to help us maintain the strictest hygiene standards, that you wear panties while trying on the dress. Sit down to try the dress on, being careful with the heel of your shoe. Please be delicate with the dress while trying it on. If you are rough, stones can be knocked off. DO NOT DRY-CLEAN OUR DRESSES FOR ANY REASON!!!
NOTE: If there are any stains on the dress, you will be held financially responsible for up to the full purchase price of the dress, which is listed on the website. If there is no purchase price listed, then you will be responsible for up to the full original retail price of the dress listed on the website. Assessment of the damage will be at the discretion of ENCORE BALLROOM COUTURE LLC.