PENALTIES
1) Each day past the ship date a dress is not received, you will be charged a $200 late fee per day, per dress for up to 7 days. After 7 days it will be treated as a purchase and you will not receive a refund of your security deposit, try-on and/or rental fee and/or any shipping costs. We will also charge a 5% credit card processing fee to your security deposit/purchase. This will apply to each dress in the shipment.
2) You may NOT alter any dress you are renting! If you do, it will be treated as a purchase. You will not receive a refund of your security deposit, try-on and/or rental fee and/or any shipping costs. A 5% credit card processing fee will then be processed on the purchase price of the dress (ie security deposit). This will apply to each dress.
3) If the dress is lost or stolen while in your possession, it will be treated as a purchase and you will not receive a refund of your try-on and/or rental fee, and/or security deposit. We will also charge a 5% credit card processing fee to your security deposit/purchase. This will apply to each dress in the shipment. DO NOT LEAVE YOUR DRESSES IN A CHANGING/DRESSING ROOM!!!
4) If the dresses have noticeable damage, and/or a large amount of stones missing after your rental, you will be notified and held financially responsible for up to the full purchase price of the dress, which is listed on the website, for the cost of the repairs. If there is no purchase price listed, then you will be responsible for up to the full original retail price of the dress listed on the website. If the dress is damaged beyond repair, you forfeit your total security deposit, try-on and/or rental fee. A 5% credit card processing fee will then be processed on the purchase price of the dress (ie security deposit). In this instance you will also be responsible for the shipping cost back to you.
Assessment of the damage will be at the discretion of ENCORE BALLROOM COUTURE LLC and you will be notified of the cost of the damage.
5) If your check is returned due to insufficient funds, there is a $75 fee. We will process this fee along with the rental fee, on the credit card you provided on your Rental Contract.
NOTE: Your check must be received and clear our bank, prior to your dresses being shipped.
6) CAUTION: Wash your hands before touching the dresses! Please make sure your hands are free from makeup, gels, hairspray, food, lotions, and other oils that can stain the fabric of the dress. You must shower before putting the dress on! You can have sweat, perfumes, glitter, tanner, bronzer, makeup, deodorant, and lotions that can come off on the dress. Please remove all of your jewelry prior to wearing the dress. If you have long fingernails, please be mindful while handling the dress. Please do not spray any glitter, perfume, hairspray, other fragrances, or smoke around or while wearing the dress. It is requested to help us maintain the strictest hygiene standards, that you wear panties while wearing the dress. Sit down to put the dress on, being careful with the heel of your shoe. Please be delicate with the dress while putting it on. If you are rough, stones can be knocked off or damage can occur. DO NOT LEAVE THE DRESS OR ANY ACCOMPANYING ACCESSORIES IN A DRESSING ROOM OR UNATTENDED! You may NOT alter any dress you are renting! If you do, it will be treated as a purchase. Do not use foam double stick tape on our dresses for any reason. DO NOT DRYCLEAN OUR DRESSES FOR ANY REASON! The Rental Contract is strictly between you and Encore Ballroom Couture LLC, do not let others try-on the dresses and any accompanying accessories.
