If you are requesting the return of your dress for any reason, please fill out the Owner Return Form online and we will ship the dress to you.
We use FedEx as our shipping company of choice. The package will arrive same day, or within 1-5 business days, per your request. It will be delivered with direct signature required, so please provide an address you can be reached at during business hours. The shipping cost will be charged to the credit card or FedEx account number you provide on the Owner Return Form. If charging the shipping cost, please note it will show on your credit card statement as a separate charge. We will email your shipping invoice and tracking number to you once the package has shipped.
FedEx Note: Our final pickup time Monday-Friday is 6 PM EST, and on Saturday our final pickup time is 1 PM EST. There are no routine FedEx pickup or delivery on Sundays. The earliest delivery option is before 8 AM Monday-Saturday. Saturday delivery costs extra but is available for FedEx First Overnight and FedEx Priority Overnight.
Encore Note: We need to receive your Owner Return Form no later than 4 PM EST Monday-Friday to guarantee same day processing. If your Owner Return Form is received between 4 PM – 5 PM EST Monday-Friday, it may or may not process and ship out same day. All Owner Return Forms received after 5 PM EST will be processed the next business day. This excludes all federal holidays and competitions we are a vendor at; please see our Vending Schedule for details.
How to Calculate Delivery: Saturday and Sunday do not count as shipping days when calculating delivery dates.
Customs Note: All international shipments may be delayed through customs, so please take that into consideration when choosing your method of shipping. Please provide our phone number to customs and border patrol agents for any questions regarding the import of our dresses. Julie Wilson, Owner, Encore Ballroom Couture, (703) 573-1640.
Note: You are responsible for all duties and taxes associated with your shipment from Encore Ballroom Couture.
Special Note: Red text denotes the most urgent shipping option for the carriers. We are thrilled to provide these same day services for your most urgent shipping needs!
