Dresses will be packaged individually within one box. Once you have tried the dresses on or rented them, please pack them as they came, fill out the enclosed form, tear off the label on top of the box, and replace it with the new one we have provided. The provided label is prepaid through our FedEx account, and your method of payment will be charged once we receive notification from FedEx that your shipment is in transit. You must use the shipping label we provide. If you need to ship using a different label, you must contact us first for authorization.
The price of the shipment depends on the following factors: dimensions of the box (height, width, and length), weight of shipment, distance to destination, and amount of time to destination. Once the package has been prepared, it can then be weighted and the cost will be determined at that point. On the contract you may fill in your FedEx account number if you have one. Otherwise, once the shipping has been processed it will be charged on the credit card you have provided. Note the shipping cost will show on your credit card statement as a separate charge unless you provide a FedEx Account number. We will email your shipping invoice and tracking number.
Dresses out for try-on must be mailed back within 48 hours of receiving them. All dress rentals are a five day rental only. On the sixth day, the dresses should be shipped back.
All international shipping will be done through FedEx International and take 1-3 business days to be received. International shipments may be delayed through customs, so please take that into consideration when choosing your method of shipping. If any customs or border patrol agents have any questions regarding the shipment, they can contact us at (703) 573-1640. The package will be delivered with direct signature required, so please provide an address you can be reached at during business hours. The return shipping method is FedEx International Priority unless otherwise denoted by our Dress Studio.
FedEx Note: Our final pickup time Monday-Friday is 6 PM EST, and on Saturday our final pickup time is 1 PM EST. There are no routine FedEx pickup or delivery on Sundays.. The earliest delivery option is before 8 AM Monday-Saturday. Saturday delivery costs extra but is available for FedEx First Overnight and FedEx Priority Overnight.
Encore Note: We need to receive your Try-On or Rental Contract no later than 4 PM EST Monday-Friday to guarantee same day processing. If your contract is received between 4 PM – 5 PM EST Monday-Friday, it may or may not process and ship out same day. All contracts received after 5 PM EST will be processed the next business day. This excludes all federal holidays and competitions we are a vendor at; please see our Vending Schedule for details.
How to Calculate Delivery: Saturday and Sunday do not count as shipping days when calculating
delivery dates.
Customs Note: All international shipments may be delayed through customs, so please take that into consideration when choosing your method of shipping. Please provide our phone number to customs and border patrol agents for any questions regarding the import of our dresses. Julie Wilson, Owner, Encore Ballroom Couture, (703) 573-1640.
Note: You are responsible for all duties and taxes associated with your shipment to and from Encore Ballroom Couture.
Special Note: Red text denotes the most urgent shipping option for the carriers. We are thrilled to provide these same day services for your most urgent shipping needs!
